Inbound RMA inspection
Returned units inspected against the RMA, photographed, and categorized: restockable, refurbish, scrap. The buyer doesn't pay for what wasn't returned.
Service · /services/parcel-returns-management/
Returns processed inline with outbound (inspected, photographed, restocked or scrapped) with refund triggered through your platform. Returns stop being a black hole.
What returns management covers
Returned units inspected against the RMA, photographed, and categorized: restockable, refurbish, scrap. The buyer doesn't pay for what wasn't returned.
Disposition decided per category. Refund triggered through Shopify / BigCommerce / Amazon return management API the moment the unit clears inspection.
Restockable units back to pickable inventory same shift. Refurbish units routed to a rework lane. Scrap documented for tax write-off.
How a return runs
Returned parcel arrives. RMA number scanned, original order pulled, condition photographed before unboxing.
Unit inspected against RMA reason. Restockable, refurbish, or scrap categorized at the station. Photo evidence captured at decision.
Restockable units relabeled (where required) and put back on pick. Refurbish units routed to rework. Scrap documented for write-off.
Refund or replacement triggered through your platform API. Daily returns report pushed to your team with rate-by-reason analytics.
Consumers were just delighted to have a better process, but then once they figured it out, the gaming began.
Why brands move returns to us
Returns processed inline with outbound, not stacked on a back wall. Restockable units re-enter inventory the same shift they arrived.
Disposition decision photographed. Buyer disputes don't end in 'we lost the unit'. They end in 'here's the photo'.
Daily report by return reason. You see which SKUs and which sources are driving returns before margin gets eaten quietly.
Shopify, BigCommerce, Amazon return-management API integrated. No spreadsheet middleware between disposition and refund.
Customer reviews
Warehouse Republic has had an immediate positive impact on our bottom line, all while communicating quickly and professionally.
Easy to work with, professional, quick to respond to questions, all reasonably priced. What more are you looking for?
Honest, high integrity, and super responsive and proactive. Highly recommend!
For parcel and DTC, send 12 months of shipment data and we will show you what fulfillment would cost, including if the answer is that you should stay where you are. For storage, retail distribution, and value-add work, tell us what you are moving and we will quote it. You will hear back within one business day, and the next step is a call with Mark.